1. Introduction

This website, platform, and all associated services (collectively referred to as the "Platform") are owned and operated by Pillar Health Co. (hereinafter referred to as "Pillar," "the Company," "we," "our," or "us"). By accessing or using the Platform in any manner, including creating an account, completing forms, or utilizing services provided herein, you (hereinafter referred to as "you" or "your") confirm that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"). If you do not accept all of the terms herein, you must immediately discontinue your use of the Platform and any services offered by Pillar.

Your use of the Platform constitutes your express agreement to these Terms. If you are under eighteen (18) years of age or do not have the legal capacity to enter into binding agreements, you are strictly prohibited from using this Platform. Pillar reserves the right to deny access or terminate accounts at its sole discretion if it is determined that a user does not meet the eligibility criteria.

ARBITRATION NOTICE: Unless you explicitly opt out of arbitration pursuant to the instructions contained herein, you agree that any disputes arising out of or relating to these Terms or your use of the Platform shall be resolved exclusively through binding individual arbitration. This agreement to arbitrate means that you waive your right to a jury trial and to participate in class action lawsuits or class-wide arbitration. Details regarding arbitration procedures and the opt-out process are provided in the Arbitration section of these Terms.

In the event of a medical emergency, you must immediately seek in-person medical attention or call 911. The Platform is not designed to provide emergency care, complete diagnoses, or treatment for all medical conditions. Pillar expressly disclaims any responsibility for addressing emergencies or urgent medical situations.

2. Acceptance of terms

Your access to and use of the Platform, including all information, content, and services provided therein, is strictly governed by these Terms and all applicable federal, state, and local laws. By accessing or using the Platform, you expressly consent to be bound by these Terms. If you do not agree with any portion of these Terms, you must refrain from using the Platform and all associated services.

Pillar reserves the right to modify, update, or amend these Terms at any time and without prior notice. Such modifications shall be effective immediately upon posting on the Platform. It is your responsibility to review these Terms regularly to remain informed of any updates. Continued use of the Platform after modifications constitutes your acceptance of the revised Terms. Additionally, any new features, products, or services added to the Platform shall be subject to these Terms from the moment they are made available. Should you disagree with any changes or additions, your sole recourse is to cease using the Platform.

Medical information and results

Content on this website is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. In an emergency, call 911 or seek immediate in-person care.

Stories, testimonials, portraits, before/after imagery, progress charts, and other examples shown on Pillar do not predict your results. Outcomes depend on factors including your starting health, adherence, side effects, and your clinician's plan. No specific result or outcome is guaranteed.

Medications and treatments are subject to a valid prescription issued by a licensed healthcare provider. Compounded preparations are not FDA-approved as combination products. See the Medical Disclaimer for additional information.

3. Relationship with Pillar

By registering or using the Platform, you acknowledge that your relationship with Pillar is that of a customer and not that of a patient or healthcare provider. While the Platform may facilitate access to prescription medications, healthcare providers, medical groups, pharmacies, and laboratories (collectively referred to as "Third Parties"), Pillar does not provide healthcare services and does not establish any healthcare provider-patient relationship with you.

The Platform enables users to consult with contracted healthcare providers and medical groups (collectively, "Medical Groups"), as managed by our contracted provider network, Architek Health, who may issue prescriptions or provide medical guidance when appropriate. These services are provided solely by the Medical Groups and associated providers ("Providers"), who are independent and fully responsible for the care, treatment, and services they provide. Pillar does not interfere with, control, or direct the practices, procedures, or medical judgment of any Provider.

Through the Platform, you may also access pharmacies, compounding services, or laboratories that fulfill prescriptions, conduct testing, or provide ancillary medical services. These Third Parties operate independently, and Pillar does not assume liability for the accuracy, completeness, or outcomes of any medical services provided by such Third Parties.

Your consent to these Terms authorizes Pillar to facilitate transactions, communications, and the transfer of necessary information between you and the Third Parties to enable the provision of healthcare services, fulfillment of prescriptions, and other products or services offered through the Platform.

4. Third-party services

The Platform may include products, services, or features provided by Third Parties, including but not limited to Medical Groups, Providers, pharmacies, laboratories, and technology vendors. Pillar serves as a facilitator and intermediary, but it does not control or direct the operations, performance, or conduct of these Third Parties.

Any transactions or interactions with Third Parties, including purchases, payments, shipments, and other service obligations, are solely between you and the respective Third Parties. Pillar is not responsible for any loss, damage, or disputes arising from your engagement with these Third Parties. You are encouraged to exercise independent judgment and verify all credentials, licenses, and reputations of Third Parties prior to engaging in transactions or providing personal information.

Furthermore, some stakeholders of Pillar may hold financial or business interests in certain Third Parties. Your use of the Platform constitutes acknowledgment and acceptance that Pillar does not guarantee or endorse the performance, quality, or safety of products or services provided by Third Parties.

5. Protected health information and privacy

Certain products and services provided through the Platform require the submission of personal and medical information. Your personal information, including but not limited to your name, address, email, phone number, and billing details, is collected in accordance with these Terms and our Privacy Policy. Your medical information, including health records and prescriptions, may be protected under federal and state privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") where applicable.

By using the Platform, you consent to the collection, use, and disclosure of your personal and medical information for purposes directly related to providing healthcare services, processing prescriptions, facilitating transactions, communicating with you, and complying with legal obligations. Medical Groups, Providers, pharmacies, and laboratories accessed through the Platform will maintain separate privacy practices, and you will receive their respective notices when engaging with their services.

Pillar implements reasonable security measures to protect personal and medical information. However, due to the inherent risks of digital communication and electronic storage, absolute security cannot be guaranteed. You are responsible for maintaining the confidentiality of your account credentials and for reviewing communications from Providers or Third Parties promptly. Pillar shall not be liable for any loss or consequences resulting from your failure to protect your information or respond to medical communications.

6. External affiliates

Pillar may collaborate with external affiliates, including pharmacies, laboratories, medical groups, telemedicine providers, and other vendors, to provide certain products and services through the Platform. By using the Platform, you acknowledge and agree that these external affiliates operate independently and are responsible for the professional services, medical care, or products they provide.

While Pillar may facilitate access to these affiliates and act as an intermediary to coordinate communications, prescriptions, or fulfillment, Pillar does not exercise control over the methods, practices, or judgments of these affiliates. The services provided by affiliates are governed by their own protocols, professional standards, and applicable laws. Pillar is not liable for any outcomes, errors, omissions, or damages arising from your engagement with external affiliates.

By agreeing to these Terms, you expressly consent to the sharing of necessary personal, medical, and transactional information between you, Pillar, and the external affiliates to enable the provision of services. These communications may include messages, reports, electronic prescriptions, or other data necessary to ensure continuity of care and fulfillment of orders. It is your responsibility to monitor and respond to these communications in a timely manner, and Pillar shall not be liable for any consequences resulting from failure to respond or non-compliance with treatment recommendations provided by external affiliates.

7. Prescription orders and fulfillment

Certain products available through the Platform require a valid prescription from a licensed healthcare provider. To access these products, you must complete a consultation with a Provider affiliated with Pillar through Architek Health or an external medical group. The Provider will assess your medical history, current conditions, and clinical needs before issuing a prescription, if appropriate.

Once a prescription is issued, it may be filled by a pharmacy partnered with Pillar. You will receive notifications regarding fulfillment options, expected delivery times, and any associated costs. In some cases, prescriptions may be transferred between pharmacies within the network to ensure continuity of service. Pillar is not responsible for delays, errors, or shortages in medication fulfillment by third-party pharmacies, and you may be required to coordinate directly with the pharmacy if issues arise.

If a particular medication is unavailable through the network, you may be directed to an external pharmacy of your choice, in which case you are responsible for payment, pickup, or delivery arrangements. Prescriptions may not always be provided in child-resistant packaging, and Pillar is not liable for any consequences related to the handling or administration of prescribed medications.

8. User responsibilities

By using the Platform, you agree to provide accurate, complete, and current information about yourself, including personal, billing, and medical information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activity conducted under your account.

You agree not to use the Platform for any unlawful, prohibited, or unauthorized purpose. This includes but is not limited to fraudulent activity, misrepresentation, unauthorized access to data, or interference with the Platform's functionality. You further agree not to submit any content that violates the rights of others, including intellectual property rights, privacy rights, or applicable laws.

It is your responsibility to monitor your communications with Providers, medical groups, pharmacies, and laboratories, and to follow any treatment plans, recommendations, or instructions provided. Pillar is not liable for any adverse outcomes resulting from your failure to adhere to medical guidance or respond to communications in a timely manner.

9. Intellectual property

All content, materials, software, logos, trademarks, and other intellectual property on the Platform are owned or licensed by Pillar. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. Any reproduction, distribution, modification, or commercial use of Platform content without explicit written permission from Pillar is strictly prohibited.

You retain ownership of any materials or communications you submit through the Platform, but by submitting such materials, you grant Pillar a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, distribute, modify, and display such materials for purposes related to the operation of the Platform or improvement of services. You agree not to submit confidential or proprietary information unless a separate written agreement is in place.

Pillar respects the intellectual property rights of third parties. If you believe that any content on the Platform infringes upon your copyright, trademark, or other rights, you should promptly contact Pillar with detailed information, and we will respond in accordance with applicable law, including the Digital Millennium Copyright Act.

10. External services and billing

Pillar does not operate an internal treatment checkout. When you choose to start a treatment, you may be directed to an independent third-party platform. Any prices, payments, renewals, cancellations, or refunds offered there are governed by that provider's terms and privacy practices.

Review the destination platform's terms before submitting information or making a payment. Questions about a transaction made with a care partner should be directed to that provider. For help locating the appropriate contact, email support@getpillarhealth.com.

11. Third-party services and disclaimers

The Platform may include products, services, and content provided by third parties, including but not limited to pharmacies, laboratories, medical groups, telemedicine providers, and other affiliates (collectively, "Third Parties"). Any transactions, interactions, or engagements with these Third Parties, including purchases, communications, or fulfillment of services, are solely between you and the respective Third Party.

Pillar does not control, endorse, or guarantee the accuracy, completeness, quality, or reliability of any Third-Party services or products. You are responsible for independently verifying any Third Party before engaging in transactions or relying on their services. Pillar disclaims any liability for errors, omissions, delays, or losses incurred through your use of Third-Party products or services.

In the event of a dispute between you and a Third Party, Pillar is under no obligation to intervene or mediate. You agree to release, indemnify, and hold harmless Pillar, its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising from such disputes. California residents waive rights under California Civil Code Section 1542 to claims that are unknown or unsuspected at the time of the release. Certain stakeholders of Pillar may hold financial interests in Third Parties, which could influence transactions, and you acknowledge this potential.

12. Shipping policy

Please review our Shipping Policy.

13. External website links and social media utilization

The Platform may include hyperlinks or references to external websites, platforms, or social media pages for your convenience. These links are provided solely for informational purposes and do not constitute an endorsement by Pillar of any content, products, or services available on such external sites.

Upon accessing external websites, you acknowledge that Pillar does not control their content, privacy practices, or security measures. Any information shared on external sites, including personally identifiable or health information, is subject to the privacy policies of those third-party websites. Pillar is not liable for any data breaches, errors, or losses resulting from your interactions with external websites or social media platforms.

14. Prohibited activities

When using the Platform, you agree to refrain from engaging in any activity that violates these Terms or applicable laws. You may not access, use, or exploit the Platform for unauthorized purposes, including but not limited to: manipulating, extracting, or replicating Platform data to create derivative works; deceiving, defrauding, or misrepresenting your identity to Pillar or other users; circumventing Platform security or access restrictions; or uploading malicious code, viruses, or other harmful materials.

You are prohibited from harassing, threatening, or otherwise interfering with the operations, employees, or affiliates of Pillar, as well as from violating the rights of other users. Any attempt to undermine the integrity, security, or functionality of the Platform may result in immediate termination of your access and potential legal action.

15. Disclaimer

The Platform and its content are provided on an "as is" and "as available" basis without any representations or warranties, express or implied. Pillar does not guarantee that the Platform will operate uninterrupted, error-free, or without security breaches. You acknowledge that your use of the Platform, including reliance on content, services, or communications, is at your own risk.

Pillar is not responsible for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Platform, including but not limited to personal injury, data loss, or loss of profits. You are encouraged to seek independent professional guidance as necessary, including medical or legal counsel, before acting on any information provided through the Platform. See also our Medical Disclaimer.

16. Termination

Pillar reserves the right to suspend or terminate your access to the Platform and services at any time, without prior notice or liability, for any reason, including but not limited to violations of these Terms, breaches of agreements with Medical Groups, labs, or pharmacies, or discontinuation of services.

Upon termination, you are prohibited from accessing or using the Platform under any name or account. Any continued use after termination constitutes a breach of these Terms. Certain provisions, including but not limited to obligations regarding confidentiality, prohibited activities, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive termination.

Pillar is not obligated to return any content, information, or records associated with your account except as required by law or as outlined in the Privacy Policy.

17. Exclusive remedy

Your sole and exclusive remedy for any dissatisfaction with the Platform, services, or these Terms is to cease using the Platform and discontinue access to services. No other remedy, including damages, claims, or injunctions, shall be available against Pillar, its affiliates, employees, or agents.

By continuing to use the Platform after encountering an issue, you acknowledge and accept that termination of access is your exclusive recourse.

18. No warranty

All services, content, and products provided through the Platform are offered on an "as is" and "as available" basis. Pillar makes no warranties, express or implied, regarding the accuracy, reliability, completeness, or fitness for a particular purpose of any content or services.

Pillar disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. YOU AGREE THAT USE OF THE PLATFORM IS AT YOUR SOLE RISK, AND PILLAR DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION OF THE PLATFORM OR SERVICES.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILLAR SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM, SERVICES, CONTENT, OR ANY THIRD-PARTY GOODS OR SERVICES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR PERSONAL INJURY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation applies regardless of the legal theory, including contract, warranty, tort, or strict liability. Certain jurisdictions do not allow exclusion of liability for incidental or consequential damages, so this limitation may not apply in some cases.

20. Confidentiality and security

Pillar may collect personal information, including your name, contact details, billing information, health information, or other submissions ("Personal Information") through the Platform. By providing Personal Information, you consent to its collection, use, and storage in accordance with these Terms and the Privacy Policy.

Pillar implements reasonable technical, administrative, and physical safeguards to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. However, due to the nature of digital communications, no security system is completely impenetrable. You acknowledge and accept that providing information through the Platform carries inherent risks, and Pillar is not responsible for unauthorized access or disclosure beyond its reasonable control.

If you believe any Personal Information is inaccurate or incomplete, you must promptly contact Pillar to request corrections. Pillar will take reasonable steps to correct any verified inaccuracies.

21. Electronic communications, transactions, and signatures

By accessing and using the Platform, sending emails, or completing online forms, you consent to receive electronic communications from Pillar. Such communications, including notices, agreements, disclosures, and other correspondence, shall satisfy any legal requirements for written communication.

You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction confirmations. You waive any rights requiring original signatures, paper delivery, or retention of non-electronic records under any law or regulation.

21(a). SMS and text messaging disclosure

By providing your mobile phone number, you consent to receive SMS or text messages from Pillar regarding your account, orders, subscriptions, promotions, or other services. Message and data rates may apply. You may receive messages sent using automated technology. Consent is not a condition of purchasing any goods or services. You may opt out at any time by following the instructions provided in any SMS message or by contacting customer support.

22. Binding arbitration / class waiver

Any dispute, claim, or controversy arising from or relating to these Terms, the Platform, or services, including disputes involving third parties affiliated with Pillar, shall be resolved exclusively through binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Informal resolution

Before arbitration, parties agree to attempt informal resolution in good faith. Written notice describing the dispute and desired resolution must be sent to the other party.

Arbitration process

If unresolved within 30 days, arbitration will proceed in the State of Michigan, or a nearby location if necessary. Each party bears its own costs unless otherwise required by law. The Federal Arbitration Act governs all arbitration proceedings.

Opt-out

You may opt out of arbitration within 30 days of agreeing to these Terms by sending a written notice to Pillar at support@getpillarhealth.com or the mailing address in Section 29.

Class action waiver

All claims must be brought individually. Class or representative actions, including class-wide arbitration, are prohibited. If any part is unenforceable, only that portion is removed; the remainder remains valid.

Batch arbitration

For disputes involving 100 or more similar claims, AAA may administer batch arbitration to streamline proceedings.

23. Indemnification

You agree to indemnify, defend, and hold harmless Pillar, including its subsidiaries, affiliates, vendors, Medical Groups, Providers, officers, agents, and employees, from and against any and all claims, liabilities, losses, damages, costs, or expenses, including reasonable attorneys' fees, arising from or related to:

Your use of the Platform, services, or content.
Breach of these Terms or representations made herein.
Violation of the rights of any third party, including intellectual property rights.
Any conduct that is unlawful, negligent, or harmful to other users of the Platform.

Pillar reserves the right, at its discretion, to assume the exclusive defense and control of any claim for which you are responsible, and you agree to cooperate fully in such defense.

24. Governing law

These Terms and your use of the Platform and services shall be governed by the laws of the State of Michigan, without regard to its conflict of law principles. Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located in Michigan.

The prevailing party in any such action shall be entitled to recover reasonable attorneys' fees, court costs, and any other expenses determined by the court.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be interpreted to reflect the parties' original intent as closely as possible, and the remaining provisions shall remain in full force and effect.

26. No waiver

Failure by Pillar to enforce any provision of these Terms or exercise any rights or remedies shall not be construed as a waiver of such provision or right. Any waiver granted must be in writing and signed by an authorized representative of Pillar.

27. California users and residents

If you are a California resident, you may have specific rights under California law. These include:

Right to access and correct personal information — you may request access to personal information collected by Pillar and request corrections.
Right to opt out of sale — to the extent applicable, you may opt out of any sale of personal information.
Right to submit complaints — if you have a complaint that is not resolved satisfactorily, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.

By using the Platform, you agree that Pillar may process your personal information in accordance with applicable California privacy laws and these Terms.

28. Miscellaneous

Assignment: you may not assign or transfer your rights or obligations under these Terms. Any attempt to do so is null and void. Pillar may freely assign or transfer its rights and obligations under these Terms without restriction.
Use restrictions: you may not sell, reproduce, duplicate, copy, or use the Platform or any portion thereof for commercial purposes without written permission from Pillar.
Captions: section headings are for convenience only and do not define, limit, or expand the scope of these Terms.
Public conduct: you agree not to disparage Pillar, the Platform, services, products, or programs publicly, including on social media. Concerns should be addressed directly via contact with Pillar.
Compliance with law: users accessing the Platform from outside the United States are responsible for compliance with local laws. Any offers for products, services, or information are void where prohibited.

29. Contact information

For questions regarding these Terms or the Platform, contact:

Pillar Health Co.
14285 Grandview Dr
Sterling Heights, MI 48313, USA
Attn: Privacy Officer
Email: support@getpillarhealth.com

For inquiries related to pharmacy services, contact support@getpillarhealth.com and we will connect you with the licensed US pharmacy involved in your care.

Terms & Conditions